Over 95% SLA Achievement

To ensure giving our clients top performance, we offer the most comprehensive Service Level Agreements (SLAs) in the industry. Our SLA specifies what our response time and issue resolution times will be as well as details any penalties for us not meeting these SLA terms. Issues are assigned priorities by our support team, and SLAs apply to each priority.

Since our business inception, we have achieved more than 95% of all SLA goals while the industry average is 92%. The direct correlation between SLAs and customer satisfaction allowed us to enjoy triple the increase in customer satisfaction compared to that of our competitors.

Your Guarantee for Our Services

Our support-staff follows industry best practices to successfully achieve SLA with our clients. All support is performed with minimal business impact on the customer and within agreed service levels with the ability to meet key performance goals while meeting deadlines set by the managers.

97% Overall Satisfaction

The fundamentals of our SLA achievement is the relationship with our customers and the delivery of customer satisfaction. Our customer satisfaction shows our customers gave us a 95% approval rating, significantly higher than industry norms.

Technical Support Satisfaction

We are confident to say that all our tech support engineers have the qualities of responsibility, empathy, curiosity, logic, and trainability. The survey shows how well our teams do.