Helpdesk/Break-Fix Supporting Model Design and Outsourcing
PFI Tech’s help desk services can dramatically improve your organization's customer satisfaction and significantly reduce costs at the same time.
Our help desk and desktop support (also called “break/fix”) services provide a single point of contact for all services and support and are fully integrated and are offered on a 24x7x365 basis.
We integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication and more. We operate our own help desk, which we established to provide long-term customer service and support.
We also have the computer and manpower resources needed to operate help desks either in or in support of customer facilities.
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Immediate on-site manager placement to reassess and boost project ››
